Showing posts with label AMEX. Show all posts
Showing posts with label AMEX. Show all posts

Sunday, November 9, 2008

Nothing personal, just business...Should we stop accepting the American Express card?

I got a $5400 bill the other day from American Express.

$5400 for one month.

Why? Its their fee for allowing us to accept AMEX at the business--and its not right.

When we process an AMEX card for a client, we don't see the funds for at least four business days. That is four days that American Express gets our funds--interest free.

In contrast, when I run a Visa or Mastercard transaction, our funds post to our account at midnight the next business day. And our rates are about 32% less.

So, if I have this straight--I am paying a huge premium for a large corporation to take advantage of us by getting a short-term interest free loan.

Its not as if small businesses haven't had run-ins with American Express before over other issues. Do a Google search on all the small business credit lines that they are drawing down:


My question is this: Should we draw down on American Express?

American Express--if you are listening--I suggest you call me ASAP. You have a very dissatisfied customer.

Torrey
(916) 760-0032

Update: Lots of angry people responding to this New York Times article